To Whom it may concern,
My name is Shrenik Salguna, I am an Indian-born National who has lived most of my life in the Middle East, I was schooled in English, but I speak several languages including Arabic. My career and career interests lie in IT and associated technology. I am currently working as a Systems and Support Administrator.
I have a technical mindset that allows me to analyze whatever I’m doing, in fact, I taught myself to dance the Argentine tango simply by studying the footwork of other tango dancers, I self-taught myself to play several musical instruments including acoustic guitar so some might call me a tad geeky?
I was awarded Employee of the Year and as Best Performer of the Year four times to date. I get a huge kick out of resolving difficult IT issues and have made many friends off the back of my efforts within the working environment. I am solely responsible for the work I undertake.
Below is a summary of my experience
• 11 years of hands-on experience as an IT Systems Administration, Helpdesk, and L2/L3 Technical Support
• Certified by ITIL, ManageEngine, Azure Fundamentals, Power Platform Developer Associate, and Amazon Cloud Solution Architect
• ServiceDesk Specialist – Designed the ManageEngine ServiceDesk platform for the organization
• Knowledge of the latest technologies using Office365, ManageEngine, ServiceNow, Zenput, cloud solutions – AWS, Azure, Cisco Meraki
• Troubleshooting Windows and Mac OSx issues, Network and Printer Management
• Experienced with deploying, troubleshooting, and management of solutions such as Office365, Access Control Systems, CCTV, Helpdesk Systems, Cloning, and Imaging
• SharePoint & Intranet Administration, Helpdesk Level 3 Lead Support – Servers/ Desktops / Laptops / Printers/ Networking devices including designing the process for onboarding to offboarding
• Power Platform developer for PowerApps, Power Automate, and Power BI Dashboard design
• Business Transformation using Automation by providing digital solutions
• Fluent in English, Hindi, Malayalam, and Arabic
I am looking to join a company that is employee focused with a strong emphasis on education and providing employees with the tools they need to grow and succeed.